Facility & Security Manager
Louis Vuitton — Facility & Security Manager in Seoul (Shinsegae The Reserve) overseeing building operations, security systems and vendor management for the flagship store.
Overview
Louis Vuitton is a leading global luxury Maison within the LVMH group, renowned for artisanal craftsmanship, premium retail experiences and high service standards. As an employer it emphasizes operational excellence, meticulous attention to brand presentation and collaboration across international teams and retail partners.
Role & Responsibilities
- Act as primary point of contact for all facility and security matters at the multi‑story Shinsegae The Reserve flagship, coordinating daily operation of HVAC, electrical, lighting, elevators, plumbing, water and fire systems in partnership with the department store facility management.
- Manage security systems and protocols, including CCTV, access control, E.A.S., alarm intrusion and monitoring systems, safes and key control; ensure robust access control for visitors, vendors and deliveries.
- Supervise F&C Sr. Specialist and outsourced teams (security guards, cleaners), providing on‑site leadership, schedule oversight and quality control to meet luxury service standards.
- Serve as key liaison with the department store’s facility team to resolve structural issues, coordinate repairs, plan infrastructural changes and support store events.
- Ensure compliance with local safety and fire regulations; organise drills, audits and risk prevention initiatives and interface with local fire and regulatory authorities.
- Oversee vendor contracts and performance (creation, renewal, termination), manage preventive and corrective maintenance on tenant‑responsible areas, and lead minor repairs.
- Support store events, floor reconfigurations and seasonal layout changes by coordinating facility readiness with Retail, F&B and Visual Merchandising teams.
- Monitor utilities and support energy‑saving and waste‑reduction initiatives while minimising disruption to store operations.
Qualifications
- Minimum 10 years of progressive facility management experience, including oversight of multi‑storey commercial buildings; experience in luxury retail or hospitality strongly preferred.
- Demonstrable technical knowledge of building infrastructure (HVAC, electrical, elevators, plumbing, fire systems) and integrated security systems.
- Proven vendor and outsourced team management experience, including contract oversight and performance management.
- Calm under pressure, solutions‑oriented, highly organised and able to prioritise operational continuity in a fast‑paced retail environment.
- Preferred: certifications in health & safety, fire protection or facilities management.
- Preferred: good command of English for internal reporting and vendor management.
Skills
Experience
Minimum 10 years of relevant facility management experience, including management of multi‑storey commercial or flagship retail buildings; prior experience in luxury retail or hospitality preferred.
Education
Bachelor’s degree in engineering, facilities management, building services, or a related discipline preferred.
Culture
Louis Vuitton fosters a culture of uncompromising quality and exacting service standards, where operational precision and discretion underpin the luxury client experience. Teams operate in a collaborative, fast‑paced international environment that values technical expertise and attention to detail.