Digital Care Services Specialist

Overview

Louis Vuitton, a prestigious name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovation. As part of the LVMH group, Louis Vuitton offers a dynamic and inclusive work environment that values diversity and encourages professional growth. The brand is dedicated to fostering a culture of excellence and creativity, making it a sought-after employer in the luxury sector.

Role & Responsibilities

• Conduct thorough and precise product assessments to identify repair needs and provide care instructions to clients.
• Evaluate incoming repairs to verify item condition against store documentation and determine repairability.
• Partner with leadership to access the JDE system for technical data and repair processing.
• Achieve KPI goals related to email and phone quality, productivity, and efficiency.
• Handle customer calls, including payment collection, quotations, and service inquiries.
• Troubleshoot and analyze repair-related issues, coordinating with operational and leadership teams.
• Deliver exceptional customer service by adhering to Quality Standards and Louis Vuitton Core Values.
• Collaborate with Product Assessment, Logistics, and Client Services teams to communicate client feedback.
• Address customer complaints promptly and courteously, maintaining a client-centric approach.
• Follow department and company policies and procedures consistently.
• Stay informed about product updates, company initiatives, and departmental changes.
• Expertly use all required systems to perform tasks.
• Document all calls and email correspondence using CRM software.
• Participate in department meetings, training sessions, and company-wide initiatives.
• Contribute to process improvement projects and recommend enhancements.
• Perform additional duties as assigned to support business objectives and goals.

Qualifications

• 3–5 years of experience in Customer Service
• GED certificate or High School diploma
• Exceptional client-centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain high performance in a fast-paced environment
• Excellent organizational and time-management skills
• Proactive, solution-driven, and detail-oriented
• Ability to work both independently and as part of a team
• Exceptional interpersonal skills and ability to interact with all levels of employees
• Ability to handle multiple tasks simultaneously
• Self-starter with the ability to work with minimal supervision
• Punctuality and schedule flexibility

Experience

Minimum 3 years of experience in Customer Service is required.

Education

GED certificate or High School diploma

Culture

Louis Vuitton fosters a culture of inclusivity and respect, valuing the uniqueness of each employee. The brand is committed to professional equality and offers a supportive environment where employees can thrive. Known for its dedication to meaningful strategies, Louis Vuitton promotes a workforce that is both diverse and innovative.