CRM & Client Development Apprentice

Overview

Louis Vuitton is an iconic French luxury Maison renowned for its leather goods, ready-to-wear and accessories. As part of the LVMH group, the brand combines heritage craftsmanship with global luxury retail and digital operations, offering structured career development across creative, commercial and operational functions.

Role & Responsibilities

• Support the global CRM & Client Development team in the implementation of the worldwide CRM strategy across One-to-Many and One-to-One programs.
• Coordinate and validate CRM communications in collaboration with product and communications teams, ensuring alignment with brand guidelines and campaign objectives.
• Monitor, consolidate and report on CRM campaign performance and KPIs to inform optimization and stakeholder updates.
• Manage campaign scheduling across channels (email, push notifications, SMS, Social CRM) in partnership with local CRM and communications teams.
• Prepare and coordinate all operational tasks for email routing via Salesforce Marketing Cloud, including campaign tracking, local support, testing and validation.
• Contribute to the development of message calendars and templates for Sales Advisors to support personalized One-to-One engagement.

Qualifications

• Enrolled in Master 1 or Master 2 (business school, communications or equivalent).
• Strong interest in luxury, fashion and client-centric digital marketing.
• High attention to detail, curiosity, adaptability and strong organisational skills.
• Professional proficiency in French and English.
• Solid proficiency in Excel and PowerPoint.
• Experience with Salesforce Marketing Cloud is a plus.

Skills

Experience

Entry-level; suitable for a Master 1 or Master 2 student. Prior exposure to CRM campaigns and marketing technology is advantageous but not required.

Education

Master 1 or Master 2 (business school, communications, or equivalent)

Culture

The Maison values craftsmanship, creative excellence and international collaboration. Teams operate in a fast-paced, high-expectation environment where professional development and inclusion are promoted across global operations.