Concierge

Overview

Louis Vuitton, part of the LVMH group, is a leading global luxury house renowned for its craftsmanship, creativity and client-focused retail experience. The brand invests in employee development, international career mobility and sector-leading training to cultivate expertise in luxury goods and client service.

Role & Responsibilities

• Serve as the client’s first point of contact in store, greeting guests with courtesy and setting the tone for a superior Louis Vuitton experience.
• Build and sustain genuine client relationships by assessing needs and directing clients to appropriate departments and product universes.
• Manage the store’s daily appointment calendar and coordinate in-store events to ensure seamless client journeys.
• Partner with the Client Experience team and broader store staff to optimise back-of-house efficiency and client flow.
• Support achievement of individual and team goals, including contributing to sales and client retention initiatives.
• Maintain discretion and integrity when handling confidential client information and requests.

Qualifications

• Minimum 3 years of client-facing experience in luxury retail, hospitality, or concierge services.
• Demonstrated excellence in interpersonal communication and relationship-building with high-net-worth clients.
• Polished professional presentation and high standards of personal conduct.
• Ability to work a flexible, part-time schedule including evenings and weekends as required.
• Reliability, strong organizational skills, and the capacity to manage multiple priorities in a fast-paced environment.

Skills

Experience

Minimum 3 years of client-facing experience in luxury retail, hospitality, or concierge services with a proven record of delivering high-touch service and supporting sales or client retention objectives.

Education

High school diploma or equivalent required; post-secondary studies in hospitality, retail, or a related discipline preferred.

Benefits

Hourly wage $22–$26 plus opportunity for commission; various paid time off programs; two retirement plans with employer contributions; employee discount and perks; industry-leading training and global career development opportunities.

Culture

Louis Vuitton fosters a culture of excellence, craftsmanship and client obsession, underpinned by the resources of the LVMH group. The Maison emphasizes professional development, inclusivity and a high-performance retail environment that rewards initiative and service excellence.