Client Services Advisor
Join Louis Vuitton in Singapore as a Client Services Advisor. Deliver exceptional service and build client loyalty in the luxury fashion industry.
Overview
Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion sector. As a part of the Fashion & Leather Goods division, Louis Vuitton offers a dynamic and inspiring workplace that values creativity and dedication.
Role & Responsibilities
- Deliver exceptional service through various communication channels including inbound and outbound calls, emails, social media, and chat messages.
- Consult with clients to understand their needs and provide tailored solutions and relevant product offers.
- Address general and account-specific inquiries, providing clear and concise information.
- Utilize tools and resources to anticipate client needs, ensuring first point of contact resolution.
- Meet and exceed performance goals related to client satisfaction, sales, productivity, and compliance.
Qualifications
- Diploma or Degree in a related discipline.
- Minimum 3 years of relevant experience in client servicing or a call center environment.
Skills
Experience
A minimum of 3 years of experience in client servicing or a call center environment is required.
Education
Diploma or Degree in a related discipline.
Benefits
The position offers a comprehensive benefits package, including opportunities for career advancement within the LVMH group.
Culture
Louis Vuitton fosters a culture of excellence and innovation, encouraging employees to explore their creativity and drive in a supportive and dynamic environment. The company values diversity and inclusivity, promoting a collaborative workplace where every team member can thrive.