Client Manager

Overview

Louis Vuitton, part of the esteemed LVMH Group, is a global leader in luxury fashion, renowned for its exquisite craftsmanship and innovative designs. As an employer, Louis Vuitton offers a dynamic and inspiring environment where creativity and excellence are at the forefront.

Role & Responsibilities

• Ensure achievement of team targets on a monthly and annual basis.
• Manage and develop the team to deliver the Louis Vuitton Promise to every client.
• Identify, recruit, and develop talents, securing succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance against expectations.
• Create a positive and harmonious work environment, fostering cooperation within the team and between managers.
• Support the team in building long-term client relationships, leveraging various clienteling tools.
• Establish a client-centric mindset in-store to ensure the highest level of client experience.
• Communicate and inspire the team on corporate strategy and relevant business information.
• Provide the Country office with product recommendations and qualitative feedback based on local market knowledge.
• Maximize business opportunities through efficient sales floor management and ensure Louis Vuitton Promise standards are achieved.
• Act as a role model demonstrating sales leadership to the team.
• Ensure policies, brand standards, and grooming guidelines are communicated and implemented.
• Support operations team in inventory management and staff planning.

Qualifications

• Minimum 5 years of relevant experience in a similar role.

Skills

Experience

Minimum 5 years of relevant experience in a similar role.

Culture

Louis Vuitton fosters a culture of creativity and innovation, where employees are encouraged to express their individuality while working collaboratively. The brand values diversity and inclusivity, creating a vibrant workplace that thrives on mutual respect and shared passion for luxury fashion.