Client Care Expert

Overview

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, known for its exquisite craftsmanship and timeless elegance. As an employer, Louis Vuitton offers a dynamic environment where innovation and tradition blend seamlessly, providing employees with opportunities to grow and excel in their careers.

Role & Responsibilities

• Provide high-level client service through phone and video calls.
• Manage and follow up on client repair requests until completion.
• Utilize client service techniques and product repair knowledge.
• Achieve organizational KPIs, including lead time responsiveness and accuracy in assessments.
• Drive and achieve personal and team goals.

Qualifications

• College degree or above.
• Preferred 3 years of experience in customer service, retail sales, or aftersales.
• Proactive client excellence awareness and service skills.
• Project management experience is a plus.
• Ability to work well in a team with a commercial mindset.

Experience

Preferred 3 years of working experience in customer service, retail sales, aftersales, or similar fields.

Education

College degree or above.

Culture

Louis Vuitton fosters a culture of excellence and creativity, encouraging employees to push boundaries while maintaining the brand's heritage. The company values diversity and collaboration, offering a supportive environment where talent can thrive.