Client Care Associate

Location HoustonTexasUSA
Type Full-Time
Seniority Mid-Level
Posted Feb 27, 2026
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Join Louis Vuitton in Houston as a Client Care Associate. Enhance client experiences with a focus on after-sales service in a dynamic luxury retail environment.

Overview

Louis Vuitton, a prestigious entity within the LVMH conglomerate, is renowned for its commitment to fostering a diverse and inclusive workforce. The brand offers its employees a dynamic environment where individuality is celebrated, and professional growth is encouraged. With a focus on equality and meaningful inclusion, Louis Vuitton provides unparalleled career development opportunities and industry-leading training, ensuring employees gain comprehensive insights into the luxury and retail sectors.

Role & Responsibilities

  • Serve as an ambassador of the Louis Vuitton brand, emphasizing after-sales service.
  • Ensure clients are updated at all stages of the repair process, enhancing the overall client experience.
  • Consistently follow up with clients regarding their items or inquiries.
  • Explore creative options or recommendations that best suit the client and company.
  • Master the brand's technological aspects, processes, and procedures.
  • Collaborate with the Operations team to define a smooth Back of House process.
  • Champion all after-sale services offered by Louis Vuitton.

Qualifications

  • Minimum of 3 years of relevant experience.

Skills

Strong client-centric focus and ability to cultivate trusting relationships. Effective communication skills to educate clients on the intake, repair, and follow-up process. Ability to thrive in a fast-paced environment. Innovative mindset with a dedication to elevating the client experience.

Experience

A minimum of 3 years of experience in a client-facing role, preferably within the luxury retail sector.

Benefits

Louis Vuitton offers a generous benefits package, including unparalleled career development opportunities both locally and globally, and industry-leading training.

Culture

Louis Vuitton is committed to creating a workplace where employees can thrive, promoting professional equality and building a culture focused on meaningful strategies for inclusion. The company values the uniqueness of each employee and supports initiatives that foster a diverse workforce.