Client Advisor

Overview

Louis Vuitton is a preeminent global luxury house and a flagship brand within the LVMH group, celebrated for its mastery of leather goods, ready-to-wear, accessories, watches and fine jewellery. The brand is recognised for exacting standards of craftsmanship, an emphasis on heritage and innovation, and a client-centric retail model that cultivates long-term relationships and internal career mobility across an international network.

Role & Responsibilities

• Proactively welcome and engage clients, creating an inviting and personalised in-boutique experience.
• Build and nurture long-term client relationships by understanding preferences, anticipating needs and providing tailored recommendations.
• Demonstrate authoritative product knowledge across leather goods, ready-to-wear, accessories and other categories to present features, provenance and value.
• Achieve individual and store sales targets through effective cross-selling, up-selling and follow-up.
• Use CRM tools to capture client data, update preferences and track purchase history to drive repeat business.
• Organise and host client appointments and in-store events to deepen engagement and cultivate loyalty.
• Maintain impeccable visual merchandising and presentation standards across the sales floor.
• Process transactions accurately, support inventory receiving/transfers, and comply with security and operational procedures.

Qualifications

• Minimum 3 years' experience in luxury retail or a boutique environment, with demonstrable sales performance.
• Proven ability to meet and exceed sales targets through consultative selling and relationship management.
• Exceptional interpersonal and communication skills, capable of engaging a diverse, high-net-worth clientele.
• Strong organisational aptitude, attention to detail and a polished professional presentation.
• Availability to work a flexible schedule inclusive of evenings, weekends and peak trading periods.
• Multilingual ability is advantageous but not mandatory.

Skills

Experience

Minimum three years in luxury retail or high-end boutique sales, with a proven track record of achieving sales objectives and cultivating repeat clientele.

Education

Secondary education or equivalent; professional training or certifications in luxury retail, sales or customer service are advantageous.

Culture

The boutique operates within a disciplined, client-first culture that prizes refinement, discretion and commercial rigour. Team members are expected to combine sartorial sensibility with sales performance, contributing to a collaborative environment that rewards product expertise and exceptional service.