Client Advisor

Overview

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region.

Role & Responsibilities

• Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Turkish markets.
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance the overall customer experience.
• Ensure accurate information and follow-up are input into the system and other relevant databases, maintaining the integrity and accuracy of records.
• Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
• Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

Qualifications

• Excellent communication skills in German and Turkish, both verbal and written.
• Strong sales and storytelling skills.
• Demonstrated Customer First mindset and strong interpersonal skills.
• Highly motivated, energetic, and inspirational team player.
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Ability to work on multiple tasks and deliver results to agreed schedules.
• Punctuality and time-management skills.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).

Skills

Experience

Experience in luxury retail is a plus. A keen interest in luxury fashion and awareness of current trends is advantageous.

Benefits

Louis Vuitton Services Europe offers a vibrant work culture committed to diversity and inclusion, celebrating unique perspectives and talents. The company is dedicated to sustainability, integrating environmental responsibility into its operations.

Culture

Louis Vuitton Services Europe fosters a dynamic and inclusive work environment, embracing diversity and multicultural perspectives to enhance collaboration and innovation. The company is committed to sustainability and environmental responsibility.