Care Service Project Assistant (Intern)

Overview

Louis Vuitton is an iconic French luxury Maison renowned for its leather goods, ready-to-wear and artisanal craftsmanship. As part of the LVMH group, the brand combines global retail reach with a strong heritage-driven culture, offering employees exposure to high standards of creativity, quality and cross‑functional collaboration across markets.

Role & Responsibilities

• Gather and formalize functional requirements for a Care programme dashboard by interviewing stakeholders across Marketing, Operations and Retail.
• Design visual and functional mockups to specify the dashboard’s user experience and reporting elements.
• Coordinate development progress with the Data Care team and perform tests to validate features (UAT).
• Centralize, organise and update programme documentation, including insights, onboarding materials and process maps.
• Conduct benchmarks and map existing repair and aftercare processes to identify improvement opportunities.
• Support global deployment of the Shoes Care & Repair project: consolidate results, document best practices and act as a liaison for regional teams.
• Contribute to creation of training and communication assets for project roll‑out.

Qualifications

• Final‑year student in a business school, engineering school or equivalent higher education programme.
• Strong interest in the luxury sector and customer care/aftercare services.
• Analytical mindset with good synthesis skills and attention to detail.
• Excellent verbal and written communication; proven ability to work collaboratively across teams.
• Fluent in French and English (written and spoken).
• Proficiency in Microsoft Excel and PowerPoint; familiarity with Power BI is a plus.

Skills

Experience

Entry‑level requirement for a final‑year student. Previous internships or project experience in project management, operations, consulting or analytics is advantageous but not mandatory.

Education

Final year student in a business school, engineering school or comparable university programme.

Benefits

Integration sessions; coaching workshops; regular follow‑up meetings; afterworks; access to Louis Vuitton's Learning App.

Culture

The Maison cultivates a culture of excellence rooted in craftsmanship and creativity, with an emphasis on cross‑disciplinary collaboration and professional development. Teams operate in a fast‑moving, international environment where attention to detail and client experience are paramount.