Store Supervisor

Overview

Loro Piana, part of the LVMH Group, is renowned for its unparalleled craftsmanship and luxurious textiles. As an employer, Loro Piana offers a prestigious environment where innovation meets tradition, providing employees with the opportunity to work with some of the finest materials in the world. The brand is committed to excellence and fosters a culture of creativity and quality.

Role & Responsibilities

• Supervise daily store operations, including team briefings and team building activities.
• Manage the integration of new employees and assist in assigning responsibilities and sales targets.
• Transmit product knowledge to sales staff and share ideas regularly.
• Achieve sales and KPI targets using Selling Galateo, MyTouch, and product knowledge.
• Develop measurable goals and objectives based on store KPIs.
• Support the Store Manager in planning and executing product launches and CRM initiatives.
• Manage CRM gifting strategies and supervise customer service delivery.
• Organize and contribute to stock management and maintain floor display areas.

Qualifications

• Minimum of 5-7 years of experience in luxury retail.
• Passion for Loro Piana products and brand.
• Cross-cultural sensitivity and understanding of elite clientele lifestyle.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and Outlook; SAP Retail experience preferred.
• Fluency in Thai and English, additional languages are a plus.

Skills

Experience

A minimum of 5-7 years of experience in the luxury retail industry, particularly with luxury brands.

Culture

Loro Piana is distinguished by its commitment to quality and craftsmanship, creating a workplace that values tradition and innovation. Employees are part of a heritage brand that emphasizes excellence and attention to detail, fostering a collaborative and inspiring environment.