Client Advisor

Overview

Loro Piana is a prestigious Italian luxury brand renowned for its exquisite textiles and sophisticated ready-to-wear collections. As part of the esteemed LVMH group, Loro Piana is celebrated for its commitment to unparalleled quality and craftsmanship, offering a refined and elegant work environment for those passionate about luxury fashion.

Role & Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Role model company values.

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Skills

Experience

Minimum of 3 years of sales experience, preferably in a luxury retail environment.

Benefits

Healthcare, fertility support, adoption and surrogacy assistance, tuition reimbursement, and mental health support.

Culture

Loro Piana fosters a culture of inclusion and excellence, where employees are valued for their contributions and encouraged to thrive. The brand is committed to creating a supportive and rewarding work environment that emphasizes well-being and professional growth.