Client Advisor

Overview

Loro Piana, an esteemed Italian luxury brand, is renowned for its unparalleled craftsmanship and the use of the world's finest raw materials. As part of the prestigious LVMH group, Loro Piana is committed to excellence and innovation, offering a refined selection of textiles, ready-to-wear collections, and bespoke garments. The brand is synonymous with luxury and sophistication, making it a coveted employer in the fashion industry.

Role & Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Role model company values.

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Skills

Experience

Minimum of 3 years of sales experience, preferably in a luxury retail environment.

Benefits

Loro Piana provides comprehensive benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, Headspace mental health support, generous product discounts, and exclusive LVMH discounts.

Culture

Loro Piana fosters a culture of inclusion and belonging, emphasizing the importance of diversity and equity. The brand is dedicated to creating an environment where employees can thrive and contribute to the brand's legacy of luxury and excellence.