Client Advisor
Loro Piana seeks a seasonal Client Advisor in Forte dei Marmi, Italy — Temporary full-time role in the Sea Resort boutique.
Overview
Loro Piana is an Italian luxury maison renowned for its exceptional cashmere and wool textiles, refined ready-to-wear and accessories. As part of a major luxury group, the brand combines artisanal craftsmanship and discreet elegance with international retail operations and a client-centric approach.
Role & Responsibilities
- Deliver an exceptional, client-focused experience for a discerning clientele in the Sea Resort boutique, consistently promoting the Brand image.
- Execute the full sales process according to company standards, achieving qualitative and quantitative store targets.
- Manage client relationships and after-sales service with care and professionalism, ensuring client satisfaction, loyalty and appropriate follow-up.
- Receive, merchandise and display product according to established procedures and visual guidelines.
- Maintain boutique presentation and workplace tidiness in line with brand standards.
- Handle client claims with supervisor support and escalate issues when necessary.
- Collect and communicate client information and market feedback to Store Management.
- Participate in product presentations and maintain comprehensive product knowledge across store categories.
Qualifications
- Minimum 3 years' experience as a Client Advisor or comparable sales role within a luxury boutique.
- Strong alignment with Loro Piana's aesthetic, product ethos and high-touch service standards.
- Excellent interpersonal, relationship-building and clientelling skills.
- Proven ability to manage after-sales, follow-up and client communications professionally.
- Availability to work full-time during the seasonal period, including weekends and peak resort hours.
Skills
Experience
Minimum three years of hands-on experience in luxury retail or boutique sales, preferably within high-end apparel, accessories or seasonal/resort locations.
Education
High school diploma or equivalent; vocational training in retail, fashion or luxury goods is advantageous.
Culture
The workplace emphasizes refined craftsmanship, discretion and impeccable client service, reflecting Loro Piana’s artisanal heritage. Teams operate in a collaborative, detail-oriented boutique environment where product excellence and client relationships are paramount.