Client Advisor

Overview

Loro Piana, an esteemed Italian luxury Maison under the LVMH group, is renowned for its dedication to crafting the finest quality textiles, ready-to-wear collections, and bespoke garments. With a legacy of exceptional craftsmanship and the use of the world's most exquisite raw materials, Loro Piana stands as a leader in the luxury industry, committed to unparalleled quality and excellence.

Role & Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Role model company values.

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Skills

Experience

Minimum 3 years of sales experience, preferably in a luxury retail environment.

Benefits

Healthcare, fertility support, adoption and surrogacy, tuition reimbursement, and mental health support.

Culture

Loro Piana fosters a supportive and rewarding work environment that values employee well-being and growth. As part of the LVMH group, the brand emphasizes a culture of inclusion and diversity, ensuring a sense of belonging for all employees.