Assistant Store Manager

Overview

Loro Piana, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group. Renowned for its exquisite craftsmanship and unparalleled quality, Loro Piana offers a dynamic and sophisticated work environment, fostering innovation and excellence in the luxury retail sector.

Role & Responsibilities

• Collaborate with the Store Director to lead and supervise the sales team, ensuring optimal performance.
• Identify key opportunities to enhance sales growth and operational efficiency.
• Facilitate communication between the store team, Store Director, and headquarters to align with sales objectives.
• Support the sales process by ensuring the highest level of luxury service and managing critical situations with exemplary professionalism.
• Develop strong relationships with VIP clients through specific initiatives that reflect the brand's image.
• Partner with the Store Director to enhance customer experience through storytelling and excellence in sales ceremonies.
• Provide effective guidance, coaching, and feedback to all team members to foster professional development and a productive work environment.
• Create career development plans and identify growth opportunities for all team members.
• Participate in the recruitment and selection of new team members in collaboration with HR partners.
• Conduct team meetings to share store performance updates and highlight key priorities.
• Enhance understanding of important operational procedures, including inventory management, daily opening/closing activities, and strategic planning.
• Oversee various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Supervise the After-Sales Service process, including alterations, repairs, and spare parts.
• Ensure prompt escalation of store maintenance and facility issues to guarantee safety and functionality.
• Manage store expenses related to profit and loss, including shipping/receiving costs, supplies, and alterations, optimizing spending within budget.
• Oversee the proper execution of internal procedures, administrative tasks, and operational activities.
• Apply labor legislation, safety procedures, and sales regulations with the support of corporate partners.

Qualifications

• Over 10 years of experience in management and sales, ideally within a luxury retail environment.

Skills

Experience

Minimum 10 years of experience in management and sales, preferably in luxury retail.

Benefits

The position offers a comprehensive benefits package, including professional development opportunities and a supportive work environment.

Culture

Loro Piana fosters a culture of luxury and excellence, where innovation and craftsmanship are at the forefront. As part of the LVMH group, the company values teamwork, professional growth, and a commitment to delivering unparalleled quality and service.