Client Advisor

Overview

Longines is a Swiss luxury watchmaker renowned for its heritage, elegance and technical precision. A member of the Swatch Group, Longines combines horological craftsmanship with a strong presence in international sport partnerships and boutique retail, offering employees a brand anchored in tradition and high-quality service.

Role & Responsibilities

• Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
• Achieve and exceed individual and boutique sales targets through consultative selling and expert product presentation.
• Maintain in-depth product knowledge of Longines timepieces, complications and brand history to advise clients accurately.
• Manage daily boutique operations including opening/closing tasks, cash handling and use of point-of-sale systems.
• Execute visual merchandising and window displays to brand standards and ensure stock is presented pristinely.
• Support after-sales service coordination and liaise with service centres to manage repairs, warranties and client follow-up.
• Proactively build the CRM database, schedule client appointments and follow up on leads and enquiries.
• Participate in in-store events and brand initiatives to enhance client acquisition and retention.

Qualifications

• Minimum two years' experience in luxury retail, watches or jewellery sales preferred.
• Proven track record of meeting sales targets in a customer-facing environment.
• Impeccable personal presentation and strong interpersonal skills appropriate to a luxury brand.
• High level of numeracy and accuracy for transaction handling and stock control.
• Availability to work retail hours including weekends and peak shopping periods.

Skills

Experience

Demonstrable experience in high-end retail, ideally with watches or jewellery; evidence of consistent sales performance and experience managing client relationships and boutique operations.

Education

Secondary school completion; tertiary qualifications in retail, hospitality, business or a related discipline advantageous but not required.

Culture

Longines' workplace emphasises craftsmanship, refinement and client-focused professionalism. As part of the Swatch Group, the brand fosters a collaborative boutique environment where attention to detail and heritage-led storytelling are central to daily work.