Senior Client Advisor

Overview

LOEWE is a Spanish luxury house renowned for its exceptional leather craftsmanship and artisan-led approach to design. Under the creative direction of Jonathan Anderson and as part of the LVMH group, the Maison combines a deep heritage in fine leather goods with a contemporary, art-forward sensibility. LOEWE emphasizes meticulous craftsmanship, creative collaboration and a global retail presence that caters to discerning clients.

Role & Responsibilities

• Consistently achieve and exceed monthly and annual sales targets and individual KPIs to drive store performance.
• Deliver highly personalized client service and long-term clienteling, leveraging deep product and brand knowledge of LOEWE’s heritage and collections.
• Manage and maintain an accurate client book and CRM records; use customer data to tailor outreach and generate repeat business.
• Promote and support store events through proactive client outreach (email, phone, handwritten notes) and timely follow-up on leads and sales.
• Contribute to and maintain LOEWE visual merchandising and image standards on the sales floor and in the stockroom.
• Support inventory control, shipping/receiving, alterations follow-up and general stockroom organization as required.
• Foster a collaborative team environment through open communication and by supporting colleagues in daily operations and client service.
• Handle client inquiries and resolve service issues promptly, ensuring a premium client experience at every touchpoint.

Qualifications

• Minimum three years of luxury fashion sales experience in a retail environment.
• Proven track record of exceeding individual and store sales targets and meeting KPI objectives.
• Exceptional verbal and written communication skills with strong organizational ability and follow-through.
• Comfortable managing multiple priorities in a fast-paced retail setting and adaptable to varied client needs.
• Willingness to work a flexible schedule including evenings, weekends and holidays; foreign language skills are a plus but not required.

Skills

Experience

Minimum three years of luxury fashion sales experience within a retail environment, with a demonstrable history of surpassing sales targets and building lasting client relationships.

Education

High school diploma or equivalent; further training or vocational study in fashion, retail or customer service is preferred.

Benefits

Medical, dental and vision insurance; short- and long-term disability; various paid time off programs; holiday pay; bonus structure; 401(k) with employer contribution/automatic employee contribution; employee discount and other perks.

Culture

LOEWE’s culture blends traditional craftsmanship with contemporary creativity, encouraging close collaboration between retail teams and designers. The Maison values meticulous attention to detail, client-focused service and a supportive, inclusive workplace that nurtures professional growth within a global luxury network.