Client Advisor

Overview

LOEWE is a Spanish luxury house renowned for its expertise in leather goods and artisanal craft. Now part of the LVMH group, the Maison combines rigorous craftsmanship with contemporary design and cultural engagement, operating flagship boutiques in major fashion capitals and maintaining a strong commitment to creativity and heritage.

Role & Responsibilities

• Consistently meet or exceed monthly and annual sales targets and individual KPIs.
• Deliver personalised, best-in-class client service that builds enduring customer relationships and loyalty.
• Utilise CRM tools to capture customer data, maintain an accurate client book and drive targeted follow-up and event promotion.
• Collaborate with colleagues to foster a positive team environment and support store initiatives.
• Maintain sales floor and stockroom organisation in accordance with company standards and policies.
• Contribute to the visual presentation of merchandise; implement window, interior displays and space utilization per LOEWE guidelines.
• Uphold LOEWE image and brand standards in all client interactions and store presentation.
• Record and manage all client information, handle client inquiries, shipping and alterations expediently.
• Support shipping, receiving and inventory control activities as required.
• Participate in store housekeeping and general upkeep of the boutique environment.

Qualifications

• Minimum three years of retail sales experience, preferably within the luxury fashion sector.
• Proven track record of meeting or exceeding individual and store sales targets.
• Demonstrable experience in visual merchandising, including window and interior displays.
• Customer-centric mindset with strong interpersonal and communication skills (verbal and written).
• Self-motivated, results-driven and able to prioritise multiple projects effectively.
• Meticulous attention to detail and strong organisational follow-through.
• Flexible availability including evenings, weekends and holidays as business requires.
• Ability to liaise eloquently with external third parties and vendors.

Skills

Experience

Minimum three years of luxury retail sales experience with proven success in surpassing sales targets and hands-on experience in visual merchandising and boutique operations.

Education

High school diploma or equivalent; vocational training or certification in retail, visual merchandising or fashion merchandising preferred.

Benefits

Medical, dental and vision insurance; short- and long-term disability; bonus structure; paid time off and holiday pay; 401(k) retirement plan with employer contribution; employee discount and additional perks.

Culture

LOEWE cultivates a workplace rooted in craftsmanship, creativity and cultural engagement, blending traditional artisanal values with contemporary fashion thinking. The brand emphasises collaboration, inclusivity and professional development within an environment that prizes detail and aesthetic excellence.