French Speaking Customer Service Ambassador

Location BridgewaterNew JerseyUSA
Type Full-Time
Seniority Entry-Level
Posted Dec 3, 2025
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Join Kering Eyewear in Bridgewater, NJ as a French Speaking Customer Service Ambassador. Enhance your career in luxury fashion with a global leader.

Overview

Kering Eyewear, a distinguished entity within the global luxury conglomerate Kering, stands as a pivotal force in the luxury eyewear sector. Renowned for its innovative design, development, manufacturing, and distribution of premium eyewear, Kering Eyewear boasts a portfolio that includes illustrious brands such as Gucci, Cartier, Saint Laurent, Bottega Veneta, and Balenciaga, among others. The company is committed to sustainability and excellence, offering a dynamic environment that fosters creativity and growth.

Role & Responsibilities

  • Manage customer master data to ensure accuracy, completeness, and integrity.
  • Oversee order flow from acquisition to entry, ensuring compliance with trade terms.
  • Coordinate delivery logistics, acting as the primary contact for queries or issues.
  • Maintain backorder records to ensure accuracy and timeliness.
  • Handle goods returns in accordance with trade agreements.
  • Serve as the primary contact for customer inquiries regarding commercial, logistics, and product claims.
  • Support sales events through active participation in preparation and execution.
  • Generate sales and customer-related reports for the benefit of the sales team and customers.
  • Implement and enhance customer service procedures, processes, and systems.
  • Participate in ad hoc sales-related activities and projects.

Qualifications

  • 2 years of experience in a B2B customer service environment preferred
  • Proven experience in customer-facing roles
  • Sales experience in a controlled environment is advantageous
  • Experience with SAP implementation is beneficial
  • Fluency in French and English

Skills

Proficient business knowledge of order-to-cash flows Understanding of Incoterms and customs regulations Proficiency in Microsoft Office (Excel, PowerPoint, Word) Strong teamwork capabilities Customer-oriented mindset Problem-solving skills Negotiation skills Results-focused Self-motivation Passion and enthusiasm Curiosity and innovation Clear and open communication Trustworthiness

Experience

A minimum of 2 years in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales processes.

Benefits

The role offers opportunities for professional growth within a global luxury group committed to talent development and internal mobility.

Culture

Kering Eyewear fosters a stimulating and fulfilling workplace environment that promotes leadership and personal growth. The company values diversity in all its forms, encouraging a culture of inclusivity and adaptability to a changing world.