EMEA Customer Service Intern
Join Kering Eyewear in Padova as an EMEA Customer Service Intern. Enhance your career in a leading luxury group with opportunities for growth and development.
Overview
Kering Eyewear, a distinguished subsidiary of the global luxury conglomerate Kering, stands as a pivotal entity within the luxury eyewear sector. Renowned for its innovative design and superior craftsmanship, Kering Eyewear manages an impressive portfolio of iconic brands such as Gucci, Cartier, Saint Laurent, and many others. The company is dedicated to sustainability and excellence, ensuring that each piece not only meets but exceeds the expectations of discerning consumers worldwide. As part of Kering, employees benefit from a rich culture of talent development and internal mobility, fostering an environment where potential is realized and careers are cultivated.
Role & Responsibilities
- Manage the order flow from acquisition to entry, ensuring compliance with agreed commercial terms.
- Handle customer inquiries through various communication channels and assist in resolving complaints.
- Identify and address priority issues in collaboration with the team.
- Provide customers with detailed product and service information.
- Support the monitoring of customer requests and inquiries.
- Document interaction information according to standard operating procedures.
- Assist in creating new business opportunities through a proactive approach.
Qualifications
- Bachelor's or Master's degree, preferably in Languages or Translation and Cultural Mediation.
- Native or equivalent proficiency in Italian.
- Excellent written and spoken proficiency in French, German, or Portuguese.
- Good command of English.
Skills
Experience
No prior experience required, but a background in customer service or related fields is advantageous.
Education
Bachelor's or Master's degree in relevant fields.
Benefits
The position offers a unique opportunity to join a thriving company within a global luxury group, providing endless possibilities for learning and growth. The company is committed to fostering internal mobility and developing leadership skills.
Culture
Kering Eyewear promotes a culture of diversity and inclusion, believing that a varied workforce enriches the workplace and enhances adaptability in a changing world. The company values leadership and encourages employees to reach their full potential in a stimulating and fulfilling environment.