Customer Service Specialist
Join Kering Eyewear in Shanghai as a Customer Service Specialist. Support order management and customer data in a leading luxury eyewear company.
Overview
Kering Eyewear, a subsidiary of the prestigious Kering Group, stands as a global leader in the luxury and high-end eyewear sector, encompassing both frames and sunglasses. The company is renowned for its portfolio of powerful brands and its commitment to innovation and sustainability. As part of the Kering Group, Kering Eyewear benefits from a rich heritage in luxury fashion, offering employees a dynamic environment where creativity and growth are encouraged.
Role & Responsibilities
- Support order management, return management, and customer master data management.
- Collect sales orders and perform order entry and changes.
- Monitor delivery generation and provide shipping instructions.
- Generate customer invoices in collaboration with the finance department.
- Operate return processes within SAP.
- Create and maintain customer master data.
- Provide reporting to business parties.
- Support ad-hoc requirements.
- Act as the main contact for sales, finance, planning, and logistics.
Qualifications
- College degree or higher.
Skills
Experience
Experience with SAP and Excel analysis is required.
Education
College degree or higher.
Benefits
Kering Eyewear offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility.
Culture
Kering Eyewear fosters a diverse and inclusive workplace culture, valuing diversity in all its forms. The company encourages employees to express their talents and supports leadership development, ensuring a stimulating environment that adapts to a changing world.