Customer Service Ambassador - French Speaker

Location BridgewaterNew JerseyUSA
Type Full-Time
Seniority Entry-Level
Posted Nov 18, 2025
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Join Kering Eyewear in Bridgewater, NJ, as a Customer Service Ambassador - French Speaker. Be part of a global luxury leader offering growth opportunities.

Overview

Kering Eyewear, a distinguished subsidiary of the global luxury conglomerate Kering, stands as a preeminent leader in the luxury and high-end eyewear sector. The company excels in designing, developing, manufacturing, and marketing an exclusive array of frames and sunglasses, catering to both luxury and sport & lifestyle segments. Kering Eyewear empowers its brands to transcend boundaries, fostering innovation and artistic expression within the eyewear industry while maintaining a commitment to sustainability.

Role & Responsibilities

  • Manage customer master data ensuring timely maintenance, accuracy, completeness, and integrity of all information.
  • Oversee order flow from acquisition to entry, adhering to agreed trade terms.
  • Coordinate delivery flow by liaising with planning, logistics, and customers, serving as the primary contact for queries or issues.
  • Ensure backorders are managed efficiently, maintaining a clean sheet.
  • Handle goods returns in compliance with trade terms.
  • Act as the initial point of contact for customers regarding commercial, logistics, and product claims.
  • Support sales events such as campaigns, brand/product presentations, and customer training through active participation.
  • Issue sales/customer-related reports for the benefit of the sales team and customers.
  • Implement and enhance customer service-related procedures, processes, and systems.
  • Participate in ad hoc sales-related activities and projects.

Qualifications

  • 1 year of experience in a B2B customer service environment preferred.
  • Proven customer-facing experience.
  • Sales experience within a controlled environment is advantageous.
  • Experience with SAP implementation is advantageous.

Skills

Fluent in French and English. Good business knowledge of order-to-cash flows. Working knowledge of Incoterms and customs rules. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Strong problem-solving skills. Excellent negotiation abilities. Results-focused and self-motivated. Team player with a customer-oriented approach. Clear and open communication skills. Trustworthy and reliable.

Experience

A minimum of one year of experience in a B2B customer service environment is preferred, with proven customer-facing experience and familiarity with sales processes.

Benefits

Kering offers a stimulating and fulfilling workplace environment with endless possibilities for learning and growth, emphasizing talent development and internal mobility.

Culture

Kering is committed to fostering a diverse workforce, valuing diversity in all its forms, and promoting an inclusive workplace. The company encourages leadership skills and supports employees in reaching their full potential.