Customer Operations Process Development Specialist

Location Hong KongChina
Type Full-Time
Seniority Mid-Level
Posted Dec 18, 2025
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Join Kering Eyewear in Hong Kong as a Customer Operations Process Development Specialist. Be part of a global luxury group offering growth and development opportunities.

Overview

Kering Eyewear, a distinguished division of the global luxury conglomerate Kering, stands as a pivotal force in the luxury eyewear market. Renowned for its innovative design, development, manufacturing, and distribution of high-quality eyewear, Kering Eyewear collaborates with a portfolio of iconic brands including Gucci, Cartier, Saint Laurent, and many others. The company is committed to sustainability and excellence, continually redefining the standards of luxury eyewear.

Role & Responsibilities

  • Support induction and training for new employees and new business/system procedures.
  • Assist in requirement collection and analysis for new business/system process mapping.
  • Monitor and support Customer Service operation process development projects.
  • Address and report system issues.
  • Facilitate and manage communication with the APAC Customer Service Operation team regarding processes and procedures.
  • Create internal documentation for the Customer Service Operation team.
  • Assist in meeting management, including scheduling, taking minutes, and following up on action items.
  • Provide regional support for inquiries related to customer service operation processes.

Qualifications

  • Experience in customer operations, systems development, or IT.
  • Experience with process documentation and activity coordination.
  • Experience working with multiple countries and cross-functional teams.

Skills

Ability to work in a fast-paced environment with multiple tasks and competing priorities. Proficiency in SAP and Dynamics is advantageous. Strong problem-solving and negotiation skills. Customer-oriented mindset. Excellent communication skills. Self-motivated with a focus on results. Passion for innovation and continuous improvement.

Experience

Proven experience in customer operations, systems development, or IT, particularly in a cross-functional and multi-country environment.

Benefits

Kering Eyewear offers a dynamic work environment with opportunities for professional growth and development within a global luxury group. The company promotes internal mobility and leadership skills, fostering a stimulating and fulfilling workplace.

Culture

Kering Eyewear is committed to creating a diverse and inclusive workforce. The company values diversity in all its forms and believes it enriches the workplace, fostering talent expression and adaptability in a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates.