Digital Operations Payment and Fraud Project Manager

Location ParisÎle-de-FranceFrance
Type Full-Time
Seniority Mid-Level
Posted Mar 9, 2026
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Join Kering in Paris as a Digital Operations Payment and Fraud Project Manager. Enhance global anti-fraud strategies in a luxury environment.

Overview

Kering is a prestigious global luxury group renowned for its portfolio of iconic brands including Gucci, Saint Laurent, and Balenciaga. As part of a family-led conglomerate, Kering is committed to fostering creativity and innovation within its Houses, which span couture, leather goods, jewelry, and more. The group emphasizes sustainability and cultural excellence, making it a distinguished leader in the luxury industry.

Role & Responsibilities

  • Define, lead, and enhance the global anti-fraud strategy.
  • Manage and optimize tools for analyzing customer behaviors and configuring detection rules.
  • Coordinate the global community of anti-fraud experts within Customer Service teams.
  • Gather local needs, support training, and escalate enhancement requests to project teams.
  • Propose and implement improvements to meet the needs of Kering's Maisons.
  • Maintain market intelligence on emerging fraud threats and solutions.
  • Act as a business partner for tech teams in anti-fraud project design and deployment.
  • Oversee chargebacks, analyze causes, and recommend corrective actions.
  • Design, automate, and analyze reporting dashboards for fraud and payment performance.
  • Ensure the accuracy and interpretation of KPIs across stakeholders.

Qualifications

  • Master’s degree or equivalent.
  • 4–5 years of experience, including e-commerce fraud experience.
  • Proficiency with anti-fraud tools and detection rule configuration.
  • Strong analytical skills and ability to propose KPI-driven enhancements.
  • Interest in e-commerce and luxury customer experience.
  • Strong communication skills for diverse audiences.
  • Autonomous and proactive with a problem-solving mindset.
  • Fluent in English.

Skills

Anti-fraud tools KPI analysis E-commerce Customer experience Project management

Experience

4–5 years of professional experience, including e-commerce fraud management.

Education

Master’s degree or equivalent.

Culture

Kering fosters an inclusive culture that values diverse voices, which is essential for creativity and innovation. The company is committed to providing equal opportunities and encourages a workplace where individuals can thrive and contribute to a dynamic environment.