Client Services Intern

Seniority Intern

Posted Mar 1, 2026

Join Kering in New York as a Client Services Intern. Engage with luxury brands, enhance customer service, and contribute to business growth. $21/hour.

Overview

Kering is a distinguished global luxury conglomerate, renowned for its stewardship of iconic fashion houses including Gucci, Saint Laurent, and Balenciaga, among others. As an employer, Kering fosters a culture of creativity and excellence, providing a dynamic environment where passion and expertise are nurtured. The group is committed to sustainability and cultural enrichment, making it an inspiring workplace for those with a penchant for luxury and innovation.

Role & Responsibilities

Understand the overall concept of the company, including brand, client, and product goals.
Rotate through divisions of responsibility, providing ideas to enhance business growth.
Engage with customers, providing service and sales support.
Propose ideas and solutions for designated business-focused projects.
Present final project outcomes during the internship.
Provide suggestions for improving customer service and internal processes.
Learn and become proficient in internal software systems.
Assist in creating performance reports.
Act as an ambassador for Kering's fashion brands.
Ensure adherence to brand e-commerce and retail policies.
Follow up and liaise with other departments to meet client requests.
Gather and share client feedback to support continuous improvement of client experience and enrich the Group's strategy.

Skills

Exceptional customer service and problem-solving skills with patience and diplomacy. Sensitivity to the luxury world and enthusiasm for brands and products. Commercial and analytical mindset. Ability to multi-task in a fast-paced environment. Dynamic, flexible, independent, and professional team player. Excellent spoken and written communication skills. Ability to work autonomously with a positive attitude. Capacity to make quick and thoughtful decisions.

Experience

No specific experience required, but a strong orientation towards customer service and problem-solving is essential.

Benefits

Exposure to a global luxury fashion environment and the opportunity to work with prestigious brands.

Culture

Kering promotes a culture of creativity, sustainability, and excellence, encouraging employees to contribute innovative ideas and solutions. The workplace is dynamic and fast-paced, fostering a collaborative and supportive environment.