After Sales Front Office Representative
Join Kering in Novara, Italy as an After Sales Front Office Representative. Contribute to exceptional customer service in a global luxury group. Fluent English and Italian required.
Overview
Kering is a distinguished global luxury group, renowned for its stewardship of iconic brands such as Gucci, Saint Laurent, and Balenciaga, among others. As a family-led enterprise, Kering is committed to nurturing creativity and excellence across its diverse portfolio, which spans couture, leather goods, jewelry, eyewear, and beauty. With a workforce of 47,000 employees and a revenue of €17.2 billion in 2024, Kering is dedicated to sustainability and cultural enrichment, embodying the ethos that 'Creativity is our Legacy.'
Role & Responsibilities
- Analyze customer requests and ensure timely feedback in collaboration with After Sales functions.
- Open, receive, and evaluate tickets for technical issues, estimating costs and repair times.
- Reroute tickets and manage damaged products, including spare parts ordering and planning.
- Escalate requests as needed and resolve tickets efficiently.
- Monitor the After Sales process to ensure SLA compliance and process traceability.
- Ensure adherence to brand policies.
Qualifications
- Bachelor’s degree
- Experience in Customer Service or After Sales
- Fluent in English and Italian
Skills
Experience
Previous experience in customer service or after-sales roles is required.
Education
Bachelor’s degree is required.
Benefits
The role offers opportunities for professional growth within a dynamic global luxury group, with a commitment to talent development and internal mobility.
Culture
Kering fosters a diverse and inclusive workplace, valuing diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation. The company is committed to creating a stimulating and fulfilling environment where employees can reach their full potential.