E‑Commerce Assistant

Overview

Kenzo is a Paris‑based luxury fashion house renowned for its bold prints and modern approach to ready‑to‑wear and accessories. The brand operates within a global luxury group and combines creativity with international distribution across flagship e‑commerce channels and partner platforms. As an employer, Kenzo typically emphasizes a collaborative, design‑driven environment with strong ties to digital and merchandising functions.

Role & Responsibilities

• Support commercial management and performance of kenzo.com and e‑concession partners.
• Contribute to merchandising and catalogue updates for major commercial moments and 360 campaign calendar (new launches, campaigns, seasonal peaks).
• Monitor and analyse e‑commerce KPIs across markets and produce performance reports.
• Manage stock availability and coordinate inventory updates with operations teams.
• Conduct competitive benchmarking and market intelligence.
• Participate in implementation of promotional campaigns and special operations (sales launches, capsule collections).
• Maintain customer relations via customer service channels and e‑clientelling.
• Manage product uploads and follow‑up on partner marketplaces; coordinate with marketplace teams to ensure product information compliance and consistent brand presentation.
• Analyse marketplace performance and propose recommendations to optimise presence and sales.

Qualifications

• Master’s level studies (Bac+4/5) in Business School or equivalent programme.
• Excellent verbal and written communication skills and strong interpersonal aptitude.
• Demonstrated rigour, organisational skills and ability to work autonomously and as part of a team.
• Marked interest in luxury fashion and a clear sense of priorities.
• Proficiency in Excel and PowerPoint is required.
• Fluent English is mandatory.
• Previous experience or internship in e‑commerce or digital retail is preferred.
• This position is open to candidates with recognised disability status (RQTH).

Skills

Experience

Entry‑level: suitable for early‑career candidates; a first professional internship or experience in e‑commerce is preferred.

Education

Master’s level (Bac+4/5) in Business, Commerce or equivalent.

Culture

Kenzo blends Parisian creativity with international commercial scope, fostering a workplace that values design innovation and digital savvy. The brand's teams typically operate in cross‑functional, fast‑paced environments where collaboration between creative, merchandising and digital disciplines is central.