Retail Supervisor

Overview

Kate Spade New York, a vibrant and globally recognized lifestyle brand, is celebrated for its colorful and optimistic designs. As part of the Tapestry portfolio, Kate Spade is committed to innovation and inclusivity, offering a diverse range of products from handbags to home décor. The brand is known for its distinctive aesthetic and dedication to empowering communities of women worldwide.

Role & Responsibilities

• Partner with the Store Manager to develop business-driving initiatives that build repeat business or attract new customers.
• Communicate and achieve store productivity targets including sales per hour, average dollar transaction, units per transaction, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure the highest level of customer service and sales.
• Educate the team on sales plans, personal sales goals, and store statistics, driving the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
• Understand and communicate the Kate Spade New York brand aesthetic, philosophy, and lifestyle to the sales team and customers.
• Perform and supervise store opening and closing procedures, including counting register funds and completing bank deposits.
• Accurately process all POS transactions and inventory functions to maintain the integrity of the inventory.
• Adhere to Kate Spade loss prevention policies and operational procedures.

Qualifications

• Strong written and verbal communication skills
• Detail-oriented
• Proactive ability to multitask and prioritize
• Minimum 2-3 years' experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

Experience

Minimum 2-3 years' experience in luxury goods or a comparable retail environment.

Education

College degree preferred

Benefits

Health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan, paid time off, product discounts, incentive compensation.

Culture

Kate Spade fosters a vibrant and inclusive workplace culture, celebrating creativity and individuality. The brand encourages a collaborative environment where employees are empowered to contribute to the brand's optimistic and innovative spirit.