Outlet Supervisor
Join Kate Spade in North Conway, NH as an Outlet Supervisor. Drive business growth, ensure brand consistency, and lead a dynamic team in a vibrant retail environment.
Overview
Kate Spade New York, a vibrant and optimistic global lifestyle brand, is renowned for its colorful and bold designs, offering a wide range of products from handbags to home décor. As part of the Tapestry portfolio, Kate Spade is committed to innovation and inclusivity, fostering a dynamic environment that celebrates individuality and creativity. Tapestry, a global house of brands, is dedicated to pushing boundaries and expanding possibilities.
Role & Responsibilities
- Collaborate with the Store Manager to develop initiatives that drive business growth and customer retention.
- Communicate and achieve store productivity targets, including sales per hour, average transaction value, and customer capture rate.
- Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
- Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure exceptional customer service and sales.
- Achieve personal sales goals and educate the team on sales plans and store statistics.
- Foster a team environment by creating a fun, competitive, and inviting atmosphere.
- Communicate the Kate Spade brand aesthetic and philosophy to the sales team and customers.
- Ensure brand and operating standards are met to support brand consistency.
- Perform and supervise store opening and closing procedures, including cash handling and securing the facility.
- Process all POS transactions and inventory functions accurately to maintain inventory integrity.
- Adhere to Kate Spade loss prevention policies and operational procedures.
Qualifications
- Minimum 2-3 years of experience in luxury goods or a comparable retail environment.
- Prior experience in luxury goods is preferred.
Skills
Experience
Minimum 2-3 years of experience in luxury goods or a comparable retail environment.
Education
College degree preferred.
Benefits
The company offers health benefits, life and disability insurance, 401(k) savings plan, and paid time off for wellness needs and vacations.
Culture
Kate Spade fosters a culture of unwavering optimism, creativity, and inclusivity. The company values courage, creativity, customer focus, and results-driven performance, encouraging employees to embrace change and innovation. As an equal opportunity employer, Kate Spade is dedicated to hiring and developing the best talent, ensuring decisions are based on qualifications and merit.