Operations Associate

Overview

Jil Sander is a design-led luxury fashion house known for minimalist aesthetics, craftsmanship and a restrained, architectonic approach to womenswear and menswear. Part of the OTB fashion group, the brand marries technical precision with artisanal detail and collaborates regularly with artists and creatives to extend its vision across collections and communications.

Role & Responsibilities

• Process all inventory and stock transactions accurately and promptly to support store sales goals.
• Receive, verify and process incoming and outgoing shipments via best store/RPro and FedEx/UPS, ensuring merchandise is logged within 24 hours.
• Perform weekly cycle counts, reconcile inventory discrepancies, submit timely adjustments and communicate month‑end completions to corporate.
• Replenish the sales floor to company merchandising standards and notify management of product stock level issues.
• Inspect incoming and in‑store stock for defects or damage and report findings to management.
• Monitor consignment and negative reports daily and follow up on unresolved discrepancies.
• Initiate and follow up on IT and service tickets related to store equipment and software until resolution.
• Maintain a clean, organized and readable stockroom; execute daily and weekly cleaning procedures and shifting by gender/style as needed.
• Follow all store opening and closing procedures and support online order processing through the store platform.
• Demonstrate leadership by onboarding and coaching newly acquired staff on operations, policies and procedures.

Qualifications

• Previous retail customer service experience in the luxury market.
• Excellent customer service and communication skills with a customer-centric mindset.
• Ability to perform repetitive lifting up to 70 lbs and stand/walk up to eight hours per shift.
• Comfortable using store inventory systems and reporting tools; able to manage and escalate IT/service tickets.
• Preferred: 3+ years in a high‑volume stock, operations or logistics role within a fashion retailer.
• Preferred: Working knowledge of Microsoft Office.

Skills

Experience

Requires prior retail customer service experience in the luxury sector; 3+ years in a high‑volume stock, operations or logistics role for a fashion retailer is preferred.

Culture

Jil Sander fosters a discipline of precision, craftsmanship and creative collaboration; employees are expected to uphold exacting product and service standards within a design‑driven, international environment. The workplace values attention to detail, professionalism and cross‑functional teamwork between sales, operations and corporate teams.