Omnichannel Operations Specialist

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026
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Join Jil Sander in Milan as an Omnichannel Operations Specialist. Enhance e-commerce and omnichannel activities in a luxury fashion brand.

Overview

Jil Sander, a distinguished name in the realm of international luxury fashion, is renowned for its commitment to design, quality, and functionality. As part of the OTB Fashion Group since 2021, the brand continues to push the boundaries of fashion by merging technology with artisanal craftsmanship. Under the creative direction of Simone Bellotti, Jil Sander offers a sophisticated wardrobe for both men and women, characterized by a harmonious blend of contrasting elements. The brand's collaborations with artists and creatives further enrich its innovative vision.

Role & Responsibilities

  • Oversee Customer Care activities, including managing relationships and performance of external agencies, defining performance challenges, managing costs, and ensuring issue resolution in line with brand standards.
  • Supervise digital projects in collaboration with providers, implementing website experience improvements to enhance the online customer journey.
  • Conduct market research to identify potential packaging suppliers, manage sample requests, and monitor costs and orders to ensure alignment with brand aesthetics and sustainability goals.
  • Prepare, maintain, and update e-commerce operational guidelines to ensure consistent processes and best practices across all markets.
  • Conduct regular visits to central warehouses to verify workflow efficiency, order quality, and operational standards.

Qualifications

  • Degree in Business, Economics, Data Science, Supply Chain, or related fields.
  • Minimum 2 years of experience in e-commerce operations within an international and fast-paced environment.

Skills

Strong organizational and analytical skills with a data-driven approach and problem-solving mindset. Proactive and collaborative, able to build strong relationships with internal teams and external partners. Good understanding of e-commerce platforms and tools (SFCC, PSP, OMS, WMS, ERP, Adobe Analytics). Excellent written and verbal communication skills in English.

Experience

Minimum 2 years of experience in e-commerce operations within an international and fast-paced environment.

Education

Degree in Business, Economics, Data Science, Supply Chain, or related fields.

Benefits

Competitive benefits package including opportunities for professional growth and development within the luxury fashion industry.

Culture

Jil Sander fosters a culture of innovation and collaboration, encouraging employees to push creative boundaries while maintaining the brand's commitment to quality and functionality. The workplace environment is dynamic and fast-paced, reflecting the brand's position in the luxury fashion sector.