Global CRM and Client Experience Coordinator

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026
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Join Jil Sander in Milano as a Global CRM and Client Experience Coordinator. Drive luxury client engagement in a dynamic, innovative environment.

Overview

Jil Sander, a distinguished name in the luxury fashion industry, is renowned for its commitment to design excellence, quality, and functionality. As part of the OTB Fashion Group since 2021, the brand continues to innovate under the creative direction of Simone Bellotti. Jil Sander offers a unique fusion of technology and craftsmanship, creating garments and accessories that are both sumptuous and practical. The brand's collaborations with artists and artisans further enrich its visionary approach.

Role & Responsibilities

  • Lead the planning and execution of global omnichannel client activations to recruit, retain, and upgrade clients.
  • Oversee the comprehensive client activation process, including budget management, client selection, and performance tracking.
  • Curate exclusive VIC experiences to enhance brand loyalty and emotional connection.
  • Collaborate with Retail, Merchandising, Visual Merchandising, and Marketing teams to ensure alignment with brand values and objectives.
  • Coordinate regional execution to maintain a consistent and elevated client experience across all markets.
  • Conduct market research to identify venues and partners for tailored activations.
  • Develop structured omnichannel client journeys and outreach strategies.
  • Oversee client database management to ensure data accuracy and quality.
  • Define and analyze CRM KPIs to monitor client engagement and conversion.
  • Support the global rollout of new CRM and clienteling features.

Qualifications

  • Minimum 5 years of experience in CRM and/or Customer Experience roles.
  • Proven background in CRM/Customer Experience environments, preferably within the luxury industry.
  • Strong understanding of client engagement strategies and omnichannel journeys.
  • Fluency in English, both written and spoken.

Skills

Strategic planning and execution of client activations. Budget management and performance tracking. Cross-functional collaboration and coordination. Market research and analysis. CRM database management and KPI analysis. Client journey development and outreach strategy design.

Experience

A minimum of 5 years in CRM and/or Customer Experience roles, with a preference for experience within the luxury industry.

Benefits

The role offers the opportunity to work at the forefront of luxury client engagement, driving Jil Sander's vision of creating refined and authentic connections with clients.

Culture

Jil Sander fosters a culture of precision, creativity, and innovation. The brand values the challenge of elevating luxury client engagement and encourages a collaborative environment where ideas flourish.