Client Advisor

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 2, 2026
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Join Jil Sander in Milan as a Client Advisor, where luxury retail experience meets exceptional client service. Elevate your career in the heart of Italy's fashion capital.

Overview

Jil Sander, a distinguished name in the luxury fashion industry, is renowned for its commitment to design, quality, and functionality. As part of the OTB Fashion Group since 2021, the brand continues to push the boundaries of fashion by blending technology with artisanal craftsmanship. Under the creative direction of Simone Bellotti, Jil Sander offers a unique fusion of contrasting elements, resulting in garments and accessories that are both sumptuous and practical. The brand's legacy of collaboration with artists and creatives further enriches its innovative vision.

Role & Responsibilities

  • Welcome clients with elegance and discretion, delivering an exceptional in-store experience aligned with the brand's values.
  • Build and maintain strong client relationships, creating a qualified client portfolio through in-store and digital tools.
  • Demonstrate comprehensive brand and product knowledge, staying informed about the luxury market and fashion trends.
  • Achieve and exceed sales targets by managing the client journey from initial contact to after-sales follow-up.
  • Interpret client requests into complete styling propositions, encouraging upselling through storytelling and total-look construction.
  • Maintain accurate CRM records, including client preferences and purchase history.
  • Respond proactively to product inquiries, aiming to convert them into sales while strengthening client relationships.

Qualifications

  • 2–3 years of experience in luxury fashion retail.
  • Strong knowledge of back-of-house processes.
  • Proactive and enthusiastic with strong fashion knowledge and a professional attitude.

Skills

Excellent communication skills across various channels. Strong attention to detail. Results-driven and customer-focused mindset. Effective time management and problem-solving skills. Omnichannel retail orientation. Flexible availability, including weekends and holidays.

Experience

2–3 years of experience in luxury fashion retail is required.

Benefits

Jil Sander offers a dynamic and enriching work environment, fostering professional growth and development within the luxury fashion sector.

Culture

Jil Sander's workplace culture is defined by its dedication to innovation, collaboration, and excellence. Employees are encouraged to express creativity and contribute to the brand's ongoing legacy of luxury and sophistication.