Senior Sales Associate

Overview

Jaeger‑LeCoultre is a Swiss haute horlogerie manufacture renowned for its technical mastery and artisanal watchmaking. As a member of the Richemont group, the brand operates an international network of boutiques and emphasizes heritage, precision craftsmanship and personalised client service across its retail operations.

Role & Responsibilities

• Drive boutique sales performance by proactively generating leads, closing transactions and exceeding individual sales targets.
• Develop and maintain long‑term relationships with high‑net‑worth and repeat clients through personalised clienteling and follow‑up.
• Demonstrate authoritative product knowledge of Jaeger‑LeCoultre timepieces and communicate technical features, provenance and service requirements.
• Manage daily boutique operations including merchandising, stock control, visual presentation and point‑of‑sale procedures.
• Coordinate with client services and after‑sales teams to ensure seamless delivery, servicing and warranty handling.
• Represent the brand at in‑store events and private appointments; contribute to local marketing and CRM initiatives.
• Ensure compliance with company policies on pricing, payments, security and loss prevention.

Qualifications

• Proven track record in luxury retail sales, preferably in watches or fine jewellery.
• Demonstrable ability to cultivate and retain affluent clientele and achieve consistent sales targets.
• Outstanding interpersonal skills, with a service‑oriented demeanour and polished presentation.
• Strong organisational skills and attention to detail in merchandising, inventory and CRM maintenance.
• Flexible availability to work retail hours, including evenings and weekends.

Experience

Several years (typically 3+ years) of progressive luxury retail experience with demonstrated success selling watches or jewellery and working with VIP clients.

Education

High school diploma or equivalent required; tertiary education in business, luxury brand management or a related field preferred.

Culture

The workplace culture values craftsmanship, meticulous attention to detail and an elevated standard of client care. Boutique teams operate in a collaborative, client‑centric environment where product expertise and discreet professionalism are rewarded.