Senior Client Advisor

Overview

Jaeger‑LeCoultre is a distinguished Swiss manufacture of high‑end mechanical watches, recognised for technical innovation and artisanal craftsmanship. The brand is part of the Richemont family and operates boutiques worldwide, combining horological expertise with bespoke client service and an emphasis on heritage and product excellence.

Role & Responsibilities

• Build and sustain long‑term relationships with high‑net‑worth and VIP clients through proactive clienteling and personalised service.
• Achieve and exceed individual and boutique sales targets while contributing to overall store performance.
• Demonstrate authoritative product knowledge of Jaeger‑LeCoultre’s collections and watchmaking complications to advise clients and close sales.
• Coordinate after‑sales follow‑up and liaise with service teams to ensure seamless client experiences and retention.
• Manage client records and sales activity in the boutique CRM/POS systems; maintain accurate follow‑up and reporting.
• Support visual merchandising and ensure the boutique presentation and product displays reflect brand standards.
• Drive and participate in client events, private appointments and trunk shows to deepen relationships and generate sales.
• Coach and mentor junior advisors; share best practices in clienteling, product knowledge and sales techniques.

Qualifications

• Proven track record of high‑value sales in luxury retail, preferably within watches or fine jewellery.
• In‑depth understanding of mechanical watches and the ability to communicate technical features to clients.
• Exceptional interpersonal skills with the ability to engage and retain affluent clientele.
• Professional appearance, strong commercial acumen and a service‑oriented mindset.
• Availability to work retail hours including evenings, weekends and public holidays; legal right to work in Thailand preferred.

Skills

Experience

Typically 3–5+ years of progressive experience in luxury watch or jewellery retail with demonstrable results selling to high‑net‑worth clients and managing VIP relationships.

Education

Secondary education required; diploma or degree in business, hospitality, luxury brand management or a related field preferred.

Culture

Jaeger‑LeCoultre cultivates a culture of technical excellence and refined service, where horological mastery meets personalised client care. The brand values meticulous craftsmanship, collegial collaboration within boutiques, and a dedication to preserving heritage while delivering modern luxury experiences.