Sales Associate

Overview

Jaeger‑LeCoultre is a Swiss maison of haute horlogerie renowned for technical innovation, fine craftsmanship and timeless design. As part of the Richemont family, the brand operates a global network of boutiques and a manufacturing atelier, combining artisanal watchmaking traditions with a client-focused retail experience.

Role & Responsibilities

• Deliver exceptional, personalised client service consistent with the maison's standards of discretion and professionalism.
• Develop and maintain lasting relationships with clients through proactive clienteling, follow-ups and after‑sales care.
• Present and demonstrate timepieces with deep product knowledge of movements, complications and brand heritage.
• Achieve and exceed individual and boutique sales targets while contributing to team objectives.
• Manage boutique operations including merchandising, stock control, receiving shipments and inventory reconciliation.
• Execute visual merchandising and maintain boutique presentation to prescribed brand guidelines.
• Process sales transactions accurately using the point‑of‑sale system and handle cash and high‑value goods securely.
• Coordinate with after‑sales service and central teams to facilitate repairs, warranties and bespoke client requests.
• Represent the brand at in‑store events and trunk shows, supporting marketing and client acquisition initiatives.

Qualifications

• Proven experience in luxury retail sales; prior exposure to watches or jewellery strongly preferred.
• Demonstrable track record of client development and meeting sales targets in a high‑value environment.
• Excellent interpersonal and communication skills with a polished, service‑oriented demeanour.
• Ability to handle high‑value transactions responsibly and maintain strict confidentiality.
• Flexible availability to work evenings, weekends and occasional events as required by boutique operations.

Skills

Experience

Minimum 2 years of hands‑on experience in luxury retail or boutique sales, preferably within watches or fine jewellery, with a proven ability to build a client book and meet sales targets.

Education

High school diploma required; post‑secondary qualification in business, hospitality, retail or fashion is preferred.

Culture

The workplace emphasises precision, craftsmanship and a measured approach to client service reflective of the maison’s watchmaking heritage. Teams operate in an atmosphere of professionalism and collaboration, where product education and attention to detail are actively encouraged as pathways to career progression.