Sales Associate
Jaeger‑LeCoultre Sales Associate — Sydney: boutique role selling luxury watches with high‑touch client service.
Overview
Jaeger‑LeCoultre is a Swiss haute horlogerie manufacture renowned for technical innovation, artisanal craftsmanship and refined design. As a brand within the Richemont group, it operates boutiques worldwide that blend heritage watchmaking with high-touch client service.
Role & Responsibilities
- Provide exceptional, personalised client service to high‑net‑worth customers, cultivating long‑term relationships and client loyalty.
- Achieve and exceed individual and boutique sales targets through consultative selling and expert product presentation.
- Demonstrate authoritative product knowledge of Jaeger‑LeCoultre collections, complications and after‑sales care to advise clients accurately.
- Manage client appointments, follow up leads, and maintain an accurate clienteling database using boutique CRM and POS systems.
- Ensure boutique visual merchandising, brand presentation and stock integrity meet Jaeger‑LeCoultre standards.
- Support after‑sales processes including servicing referrals, warranty administration and coordination with service centres.
- Comply with cash handling, loss prevention and internal control procedures; contribute to daily boutique operations and reporting.
Qualifications
- Proven track record of consultative selling in luxury retail, preferably watches or jewellery.
- Outstanding interpersonal skills with an ability to build trust rapidly with discerning clients.
- Impeccable personal presentation and professionalism consistent with a luxury brand environment.
- Demonstrable knowledge or strong interest in haute horlogerie; ability to learn technical product details quickly.
- Right to work in Australia and flexibility to work retail hours including weekends and public holidays.
Skills
Experience
Typically 2+ years of progressive experience in luxury retail or premium hospitality sales, with demonstrable results in a boutique environment; prior experience selling watches or jewellery is strongly preferred.
Education
High school diploma or equivalent; tertiary qualification in retail, hospitality, sales or business is advantageous.
Culture
The workplace values meticulous craftsmanship, technical excellence and refined client service rooted in Swiss watchmaking tradition. Teamwork in a boutique setting, attention to detail and a commitment to sustaining the brand's heritage are central to daily life at Jaeger‑LeCoultre.