Sales Associate
Jaeger‑LeCoultre seeks a Sales Associate in New York to deliver bespoke client service and drive boutique sales.
Overview
Jaeger‑LeCoultre is a Swiss haute horlogerie maison renowned for technical innovation, meticulous craftsmanship and a refined aesthetic. As part of the Richemont Group, the brand balances artisanal watchmaking traditions with a global retail footprint, offering a workplace that values precision, product expertise and discreet, client‑first service.
Role & Responsibilities
- Deliver exceptional, personalized service to private and walk‑in clients, cultivating long‑term relationships and repeat business.
- Achieve and exceed individual and boutique sales targets through consultative selling and active clienteling.
- Demonstrate authoritative product knowledge across Jaeger‑LeCoultre collections and complications; present technical information clearly and confidently.
- Manage the full sales cycle: prospecting, appointments, demonstrations, closing, and post‑sale follow‑up including after‑sales coordination with service teams.
- Maintain boutique standards for visual merchandising, product presentation and inventory accuracy.
- Operate POS systems, process transactions securely and ensure correct documentation for sales and returns.
- Contribute to CRM maintenance by logging client interactions, preferences and purchase history to support tailored outreach.
- Represent the brand at in‑store events and trunk shows; collaborate with boutique leadership on local marketing initiatives.
Qualifications
- Minimum 2 years of experience in luxury retail sales, ideally within watches, jewellery or haute accessories.
- Proven track record meeting sales targets and delivering high‑value client experiences.
- Impeccable personal presentation and professional demeanor appropriate for a luxury boutique.
- Strong verbal communication and interpersonal skills; ability to adapt approach for VIP and international clientele.
- Reliable work authorization for employment in the United States.
- Flexibility to work retail hours, including evenings, weekends and peak retail periods.
Skills
Experience
Preferably 2+ years in high‑end retail or boutique sales, with direct exposure to luxury timepieces or jewellery and a demonstrable record of meeting sales KPIs.
Education
High school diploma or equivalent; vocational training or coursework in luxury retail, horology or hospitality is an advantage.
Culture
The workplace emphasizes craftsmanship, technical mastery and refined client service rooted in Swiss watchmaking traditions. Team members operate within a collaborative boutique environment where product expertise and discreet, personalized service are paramount.