Sales Associate

Overview

Jaeger‑LeCoultre is a Swiss haute horlogerie maison renowned for craftsmanship, technical innovation and intricate watchmaking. As part of the Richemont group, the brand operates a global network of boutiques offering heritage timepieces and bespoke client service; employees are expected to uphold impeccable standards of presentation and product knowledge.

Role & Responsibilities

• Deliver personalised, discreet client service to a high-net-worth clientele, building and maintaining long-term relationships (clienteling).
• Achieve and exceed boutique sales targets through consultative selling and expert product presentation of Jaeger‑LeCoultre timepieces.
• Demonstrate and continuously deepen product knowledge in horology to advise clients on complications, materials and provenance.
• Manage all point-of-sale activities including transactions, accurate record-keeping and use of the boutique’s CRM and POS systems.
• Maintain boutique standards for visual merchandising, window displays and housekeeping to reflect the brand’s luxury positioning.
• Coordinate with after-sales and service teams to ensure smooth client handovers for servicing, warranties and repairs.
• Support boutique events, trunk shows and private appointments, contributing to invitation lists and personalised outreach.

Qualifications

• Proven track record of exceptional client service and consultative selling in luxury retail.
• Demonstrable interest in or basic knowledge of watches; willingness to undertake technical product training.
• Fluent, professional verbal and written communication; poised presentation and grooming consistent with luxury standards.
• Ability to work flexible hours including evenings and weekends and to participate in boutique events.
• Valid right to work in the United States.

Skills

Experience

1–3 years of retail or client-facing experience in luxury goods is preferred; direct experience with watches or jewelry is an advantage.

Education

High school diploma or equivalent required; tertiary education in business, hospitality or luxury retail is preferred.

Culture

The workplace culture emphasises meticulous craftsmanship, product mastery and refined client service consistent with haute horlogerie. Boutique teams operate collaboratively, with ongoing technical training and a strong focus on preserving the maison’s legacy while delivering personalised experiences.