Client Advisor
Jaeger LeCoultre seeks a Client Advisor in Singapore to deliver exceptional luxury watch sales and client service in its boutique.
Overview
Jaeger‑LeCoultre is a Swiss manufacture renowned for haute horlogerie and technical innovation. As part of the Richemont group, the brand combines artisanal watchmaking, refined design and a global retail network, offering employees specialised training and an exacting, service-led environment.
Role & Responsibilities
- Cultivate and maintain long-term relationships with high-net-worth and luxury clients through proactive clienteling and personalised follow-up.
- Advise clients on Jaeger‑LeCoultre timepieces and related services, translating technical horological features into benefits that match client needs.
- Achieve individual and boutique sales targets through consultative selling, upselling and cross-selling of watches and accessories.
- Manage client appointments, private viewings and VIP events; coordinate bespoke services and after‑sales support with in‑house workshops and service teams.
- Maintain boutique presentation standards, visual merchandising and inventory accuracy; execute sales transactions using POS systems and ensure correct cash handling.
- Accurately update CRM records and sales activity to preserve customer history and support future client engagement strategies.
Qualifications
- Proven experience in luxury retail or premium watch/jewellery sales.
- Strong interpersonal skills with a demonstrable ability to engage and retain discerning clients.
- Sound understanding of horology or a demonstrable willingness to acquire technical watch knowledge.
- Excellent attention to detail and a commitment to premium service standards.
- Legal right to work in Singapore and flexibility to work retail hours including weekends and public holidays.
Skills
Experience
Typically 2+ years of direct experience in luxury retail, preferably within watches or high-end jewellery, with a track record of meeting sales targets and managing high-value client relationships.
Education
High school diploma required; tertiary qualification in hospitality, retail management, marketing or a related field preferred.
Culture
The brand culture emphasises craftsmanship, precision and elevated client service rooted in Swiss watchmaking traditions. Team members operate within intimate boutique settings where discretion, refinement and continuous learning are valued; training in product knowledge and service excellence is typically provided.