Client Advisor

Overview

Jaeger-LeCoultre is a Swiss maison of haute horlogerie renowned for technical innovation, artisanal craftsmanship and refined design. As part of the Richemont Group, the brand operates a global network of boutiques and service centres and is positioned at the pinnacle of luxury watchmaking, offering employees exposure to meticulous product knowledge and high-touch client service standards.

Role & Responsibilities

• Deliver a bespoke, client-first retail experience that cultivates long-term relationships and loyalty among high-net-worth customers.
• Achieve and exceed individual and boutique sales targets through proactive prospecting, clienteling and follow-up.
• Maintain exhaustive product knowledge of Jaeger-LeCoultre collections and communicate technical and heritage details clearly to clients.
• Manage the boutique client book using CRM tools, schedule appointments, and coordinate after-sales follow-up with service and repairs teams.
• Ensure immaculate boutique presentation and implement visual merchandising guidelines to reflect brand standards.
• Process sales transactions accurately (POS), manage stock movements and maintain compliance with cash-handling and security procedures.
• Represent the brand at boutique events, trunk shows and private client appointments when required.

Qualifications

• Proven track record in luxury retail sales, ideally within watches, jewellery or premium accessories.
• Superior interpersonal skills with a demonstrated ability to engage and retain discerning clientele.
• Outstanding personal presentation and professional deportment consistent with luxury brand standards.
• Flexible availability including weekends and evenings; readiness to travel locally for client events when required.
• Reliable time management, discretion and strict adherence to confidentiality and security procedures.

Skills

Experience

Minimum of 2 years' experience in luxury retail sales, with preference for candidates who have sold watches, jewellery or high-end accessories and who can demonstrate a strong record of meeting sales targets and growing client relationships.

Education

Secondary education (high school diploma) required; vocational training in luxury retail, hospitality or merchandising is advantageous.

Culture

The workplace reflects Jaeger-LeCoultre’s heritage of precision, craftsmanship and refinement, with an emphasis on continuous learning about horology. Employees operate within an exacting, client-centric boutique environment that values professionalism, discretion and a passion for luxury product stewardship.