Boutique Manager

Overview

Jaeger-LeCoultre is a Swiss haute horlogerie maison renowned for technical innovation and artisanal watchmaking. As part of the Richemont group, the brand combines atelier craftsmanship with global retail operations and a reputation for refined, heritage-driven luxury.

Role & Responsibilities

• Lead day-to-day operations of the Ginza 6 boutique, ensuring exemplary customer service and adherence to brand standards.
• Drive sales performance and KPI achievement through strategic clienteling, targeted outreach, and VIP relationship management.
• Recruit, train and develop boutique staff; set performance objectives, conduct coaching and manage schedules.
• Oversee inventory management, stock reconciliation, loss prevention and secure handling of high-value product.
• Implement visual merchandising and store presentation directives to maintain the Maison’s aesthetic and product storytelling.
• Manage financial and administrative tasks including sales reporting, budgeting, and cash procedures.
• Coordinate with after‑sales, repairs and headquarters teams to ensure seamless client experiences and warranty management.
• Enforce compliance with internal policies, local regulations and luxury retail security protocols.

Qualifications

• Proven track record in luxury retail with at least 3–5 years of store-level experience and a minimum of 2 years in a managerial or supervisory role; experience with high-end watches or jewellery preferred.
• Demonstrated ability to meet and exceed sales targets and to cultivate long-term client relationships.
• Strong leadership skills with experience in coaching, performance management and team development.
• Excellent organisational skills and attention to detail in inventory and financial controls.
• Commercial acumen and ability to analyse sales data to inform tactical decisions.
• High level of professionalism, discretion and service orientation appropriate for a clientele of discerning luxury customers.
• Local market fluency and cultural sensitivity; proficiency in Japanese and business-level English is strongly preferred.

Skills

Experience

At least 3–5 years in luxury retail with a minimum of 2 years in a managerial capacity; prior experience with watches or jewellery and with flagship or high-traffic boutiques is highly desirable.

Education

Bachelor’s degree or equivalent qualification; professional training in retail management or luxury brand operations preferred.

Culture

The Maison cultivates a culture rooted in meticulous craftsmanship, technical excellence and understated luxury. Employees are expected to deliver personalised, long-term client relationships while upholding rigorous standards of quality and discretion.