Boutique Director

Overview

Jaeger‑LeCoultre is a Swiss maison of haute horlogerie known for technical mastery and artisanal craftsmanship. As part of the Richemont group, the brand combines a workshop ethos with global retail sophistication, delivering heritage-driven timepieces through an exclusive, client-focused retail network.

Role & Responsibilities

• Provide strategic and operational leadership for the Ginza Namiki boutique, ensuring exceptional client experience and strict adherence to brand standards.
• Drive sales performance and commercial results through goal-setting, daily management, and mobilisation of the sales team.
• Develop and sustain high-value client relationships and VIP programmes through proactive clienteling and personalised service.
• Recruit, train and mentor boutique staff, cultivating a culture of product knowledge, luxury service and continuous improvement.
• Manage inventory, stock visualisation and merchandise allocation in collaboration with regional retail and logistics teams.
• Oversee visual merchandising and store presentation to ensure alignment with global campaigns and seasonal directives.
• Control operating expenses and contribute to financial reporting, forecasting and P&L accountability at the boutique level.
• Coordinate in-store events, product launches and local PR initiatives in partnership with the marketing team and external partners.

Qualifications

• Proven track record of leadership in luxury retail with progressive responsibility for a boutique or flagship store.
• Demonstrable ability to meet and exceed sales targets while protecting brand integrity and customer experience.
• Strong commercial acumen including inventory control, stock planning and basic financial reporting.
• Excellent interpersonal skills with a focus on client relationship management and high-net-worth clientele.
• Deep appreciation of watchmaking or luxury product heritage; product knowledge or experience in haute horlogerie is highly desirable.

Skills

Experience

Minimum five years in luxury retail with at least three years in a managerial or boutique leadership role; experience in watches or high-end jewellery preferred.

Education

High school diploma required; bachelor’s degree in business, retail management, hospitality or a related field preferred.

Culture

The maison emphasises craftsmanship, precision and a deep respect for horological tradition. The retail environment blends atelier-like attention to detail with a client-centric, collaborative culture that rewards product expertise and exemplary service.