Sales Associate

Overview

Hublot is a luxury Swiss watchmaker known for bold design, technical innovation and high‑end craftsmanship. As part of a major luxury group (LVMH), the brand operates boutiques internationally and emphasizes exclusivity, experiential client service and close collaboration between retail, after‑sales and marketing teams.

Role & Responsibilities

• Deliver exceptional face‑to‑face and telephone customer service to meet and exceed individual and boutique sales targets.
• Advise clients on products and services with up‑to‑date brand and product knowledge, cultivating repeat business and long‑term relationships.
• Build and maintain a client book by capturing client data and accurately completing the CRM database.
• Perform watch alteration and fitting; provide in‑store after‑sales support in coordination with after‑sales teams.
• Operate internal till and stock systems and complete sales documentation accurately.
• Maintain boutique visual standards and merchandise displays to brand guidelines.
• Support boutique opening and closing procedures and contribute to in‑store brand events.
• Produce or support Instagram content for the boutique when required.

Qualifications

• Minimum 3 years retail experience, with the majority of experience in luxury retail.
• Previous experience in the watch industry preferred.
• Proactive, autonomous operator with strong team spirit and a professional demeanour.
• Proven ability to meet sales targets and to grow client relationships (clienteling).
• Capacity to attain and maintain extensive product and brand knowledge.

Skills

Experience

Minimum 3 years of retail experience, predominantly in luxury; prior experience in the watch or jewellery sector is desirable.

Education

High school diploma or equivalent; vocational training or certifications in retail, luxury sales or horology preferred.

Culture

The boutique environment is client‑centric and performance driven, with an emphasis on refined service, team cohesion and brand stewardship. Employees are expected to combine product expertise with polished interpersonal skills and contribute to in‑store events and brand initiatives.