Customer Service Coordinator

Overview

Hublot is a Swiss luxury watchmaker renowned for its 'Art of Fusion' — the combination of innovative materials with traditional Swiss watchmaking. Headquartered in Nyon and part of the LVMH group since 2008, Hublot operates as an international, design‑driven Maison that places craftsmanship, technical innovation and premium client service at the centre of its brand identity.

Role & Responsibilities

• Serve as the primary interface between customers (authorized jewellers and private clients) and Hublot’s repair department, ensuring a seamless After‑Sales experience.
• Handle incoming telephone and written customer enquiries for After Sales service with professionalism and timeliness.
• Coordinate and administratively manage the end‑to‑end repair and service process, including tracking repair status and goods movements.
• Prepare cost estimates and invoices accurately and in a timely manner.
• Organise and oversee the shipping of spare parts and repaired watches, liaising with logistics partners as required.
• Maintain close communication and coordination with the Hublot headquarter team in Switzerland to align service processes and technical requirements.
• Ensure a consistently high standard of customer service throughout the service lifecycle and follow up on outstanding cases until resolution.

Qualifications

• Completed university degree or equivalent professional qualification.
• Minimum of three years’ professional experience in an international environment — ideally in customer service or customer‑facing roles.
• Fluent written and spoken German and English; French language skills are a plus.
• Excellent communication skills and pronounced service orientation.
• Interest in mechanical watches and the ability to work precisely with small components.
• Organised, structured and able to work independently while contributing effectively within a team.
• Proficiency in MS Office applications.

Skills

Experience

Minimum three years’ experience in an international or client‑facing role, preferably within customer service, after‑sales or luxury goods. Demonstrated experience coordinating repair workflows, interacting with technical teams and managing customer enquiries is required.

Education

Completed university degree or comparable professional qualification.

Benefits

Company discounts, Jobbike scheme, Pluxee vouchers, childcare subsidy (Kitazuschuss), company pension (betriebliche Altersvorsorge).

Culture

Hublot fosters a dynamic, international and entrepreneurial culture that blends Swiss watchmaking tradition with material and design innovation. As part of the LVMH group, the Maison emphasises craftsmanship, high standards of client service and collaborative teamwork within a performance‑oriented yet collegial environment.