Customer Service Coordinator

Overview

Hublot is a Swiss luxury watchmaker renowned for its fusion of innovative materials and traditional watchmaking craftsmanship. The brand operates within the LVMH group, benefitting from the resources and global footprint of one of the world’s leading luxury conglomerates while preserving a strong identity rooted in technical innovation and haute horlogerie.

Role & Responsibilities

• Act as the central interface between retailers, private clients and Hublot’s repair department, ensuring clear, timely communication.
• Handle incoming telephone and written customer enquiries for the After‑Sales service with professionalism and accuracy.
• Coordinate and administratively manage the full repair and service workflow, from intake to return shipment.
• Prepare cost estimates and invoices for repair work and services.
• Track repair status, inventory movements and transports; follow up to ensure deadlines and quality standards are met.
• Liaise closely with the headquarter team in Switzerland to align processes, technical details and service decisions.
• Organise and dispatch spare parts and repaired watches, ensuring secure and compliant logistics.
• Ensure a consistently excellent customer experience across the entire service journey.

Qualifications

• Completed university degree or comparable qualification.
• Minimum three years of professional experience, preferably in an international environment; customer service or direct client contact experience is an advantage.
• Fluent German and English (written and spoken); French language skills are a plus.
• Excellent communication skills and strong service orientation.
• Interest in mechanical watches and the ability to work precisely with small components.
• Structured, organised and able to work independently while contributing positively to a team.
• Proficient in MS Office applications.

Skills

Experience

Minimum 3 years of professional experience, ideally in customer service, after‑sales or client-facing roles within an international environment; experience with repair coordination or the watch/jewellery sector is advantageous.

Education

Completed university degree or comparable qualification.

Benefits

Company discounts, Jobbike, Pluxee vouchers, childcare subsidy (Kitazuschuss), company pension scheme (betriebliche Altersvorsorge).

Culture

Hublot cultivates a dynamic, international and innovation‑driven workplace that combines Swiss watchmaking heritage with contemporary creativity. The organisation emphasises integrity, respect and a strong service ethic, fostering a collaborative environment with flat hierarchies and a familial atmosphere.