Boutique Director

Overview

Hublot is a Swiss luxury watchmaker known for innovative materials and bold design. As part of the LVMH Watches & Jewelry group, Hublot operates a global network of boutiques and emphasizes craftsmanship, experiential retail and high-touch client relationships. The brand seeks retail leaders who combine commercial rigour with a refined service culture.

Role & Responsibilities

• Lead the Houston boutique to meet and exceed annual sales targets through team leadership, clienteling and disciplined commercial management.
• Recruit, onboard, coach and develop sales associates; set individual and collective objectives and monitor performance metrics.
• Oversee all boutique operations including inventory management, stock orders, returns logistics, back‑office replenishment and budget control.
• Ensure brand integrity and visual merchandising standards by implementing HQ guidelines, daily displays and regular rotations.
• Deliver exceptional customer service and personally manage VIP relationships and complex client situations; oversee after‑sales follow up with After‑Sales department.
• Collaborate with Marketing and Events teams to develop and execute a local annual event plan, support event logistics and advise on local advertising strategy.
• Produce weekly sales and operations reporting, analyze data to propose growth initiatives and communicate regularly with Hublot North America and Swiss headquarters.
• Manage vendor relationships and boutique maintenance (security, cleaning, mall management, telecom) and ensure compliance with company policies and retail procedures.
• Maintain and update the boutique CRM and ensure the boutique Instagram account follows HQ standards.

Qualifications

• Bachelor’s degree or equivalent.
• Preferred 10+ years of retail experience with the majority in luxury; minimum 5 years retail experience required and at least 4 years in a managerial/store leadership role.
• Work experience in the US or Canada retail market is required.
• Proven track record of meeting sales targets and managing budgets.
• Strong leadership, people development and coaching skills with demonstrated ability to recruit and retain high‑performing teams.
• Excellent interpersonal, negotiation and clienteling skills; ability to manage VIP clientele and complex customer situations.
• Experience in event planning and local marketing execution; prior watch industry experience is a plus.

Skills

Experience

Preferred 10+ years of retail experience with the majority in luxury; minimum of 5 years in retail with at least 4 years in a store management or leadership role. Experience in the US or Canadian retail market is required.

Education

Bachelor’s degree or equivalent

Culture

Hublot blends Swiss watchmaking tradition with contemporary design and a performance-driven retail culture. As part of LVMH’s Watches & Jewelry division, the brand values entrepreneurial initiative, high standards of client service and collaborative teams focused on experiential luxury retail.