Sales Assistant
Hour Passion (Swatch Group) in Fiumicino seeks a Temporary Full‑Time Sales Assistant to deliver luxury watch and jewellery retail service.
Overview
Hour Passion is a multi-brand concept boutique operated by The Swatch Group’s Italian arm, The Swatch Group (Italia) S.p.A. The Swatch Group is a global leader in finished watches, housing a diverse portfolio of prestigious and accessible brands. Hour Passion boutiques specialise in watch and jewellery retail, offering a curated assortment and a high-touch client experience that supports the visibility and positioning of partner marques.
Role & Responsibilities
- Deliver exceptional, personalised service to an international clientele, guiding product selection and closing sales for watches and jewellery.
- Maintain deep product knowledge across the boutique’s brand portfolio and communicate technical and stylistic features with confidence.
- Operate point-of-sale systems, process transactions and manage after‑sales service enquiries with accuracy and discretion.
- Uphold boutique standards for visual merchandising, window presentation and housekeeping to reflect brand identity.
- Support inventory control, stock replenishment, receiving and basic reconciliation, including loss-prevention practices.
- Achieve individual and store sales targets, participate in promotional activities and contribute to clienteling and follow-up.
Qualifications
- Proven retail sales experience, preferably within luxury watches, jewellery or premium accessories.
- Customer-focused demeanour with strong interpersonal and communication skills; aptitude for building long-term client relationships.
- Comfortable working a retail schedule including weekends, holidays and peak travel periods.
- Professional appearance and familiarity with luxury retail service standards.
- Legal authorization to work in Italy.
Skills
Experience
Typically 1–3 years of retail experience, ideally in luxury watches, jewellery or high-end accessories; demonstrable success meeting sales targets and serving an international clientele is preferred.
Education
High school diploma or equivalent; vocational training in retail, luxury sales or hospitality is advantageous.
Culture
The Swatch Group promotes a professional retail culture centred on product expertise, precision and high standards of customer service. Hour Passion boutiques emphasise a curated, experiential environment where employees engage an international clientele and develop specialist knowledge across a portfolio of watch and jewellery brands.